ORDO Privacy Policy

Depending on how you interact with ORDO, we may collect:

• Your name, email address, phone number and WhatsApp number.
• Restaurant or company name, location and business details.
• Information submitted through consultation, demo and partnership forms.
• Account information required to access ORDO Software.
• Subscription, billing and transaction records.
• Support requests and communications with our team.
• Technical information such as browser type, device information, IP address and website usage data.
• Restaurant operational information processed through subscribed ORDO services.
• Publicly available business information and digital links submitted for an ORDO Health assessment.

We collect information directly from you, through your authorised use of our services, through permitted integrations and, where applicable, from publicly accessible sources.

We may use collected information to:

• Respond to enquiries and consultation requests.
• Provide demonstrations, quotations and requested services.
• Create and manage customer accounts.
• Deliver and maintain ORDO products.
• Process subscriptions and maintain billing records.
• Provide customer support and product updates.
• Review partnership applications.
• Improve website functionality, product performance and service quality.
• Conduct requested assessments and prepare related reports.
• Send relevant service communications and, where permitted, marketing updates.
• Maintain security, investigate misuse and meet applicable legal obligations.

Restaurants using ORDO Software may enter information relating to their orders, customers, employees, inventory, sales and other business activities.

The subscribing restaurant is responsible for ensuring that it has the necessary authority and legal basis to collect and use the information it enters into ORDO.

ORDO processes this information to provide the subscribed services and for other purposes permitted under the applicable customer agreement.

We completely respect user data and privacy and do not sell restaurant customer data to third-party advertisers.

We may share information with trusted service providers where reasonably necessary to operate our services, including:

• Cloud hosting and infrastructure providers.
• Payment processing providers.
• Messaging and communication services.
• Technical support and software integration providers.
• Government or regulatory authorities where legally required.

Service providers are expected to handle information appropriately and only for authorised purposes.

ORDO may use cloud infrastructure and third-party technology services that store or process information in Pakistan or other countries.

Where cross-border processing occurs, we aim to apply appropriate contractual, technical and organisational safeguards, subject to applicable legal requirements.

We use reasonable technical and organisational measures intended to protect information against unauthorised access, alteration, disclosure and loss.

However, no internet-based service can guarantee absolute security.

Customers are responsible for protecting their account credentials, assigning appropriate user permissions and promptly notifying ORDO of suspected unauthorised account access.

We retain information for as long as reasonably necessary to provide services, maintain required business records, resolve disputes, enforce agreements and comply with applicable legal obligations.

Retention periods may vary depending on the type of information, service agreement and applicable requirements.

Our website may use cookies and similar technologies to support functionality, understand website traffic and improve user experience.

Where required, visitors will be provided with relevant information and choices regarding non-essential cookies.

Subject to applicable law and legitimate retention requirements, you may contact us to request access to, correction of or deletion of personal information we hold about you.

Restaurant customers seeking changes to information held by a subscribing restaurant should normally contact that restaurant directly.

You may receive relevant ORDO updates if you have subscribed, requested information or otherwise permitted such communications.

You may opt out of promotional messages using the available unsubscribe method or by contacting us.

Essential account, billing, security and service communications may still be sent where necessary.

Our website and services may contain links or integrations involving third-party platforms.

ORDO is not responsible for the privacy practices of independently operated third-party websites or services.

We may update this Privacy Policy periodically. The latest version will be published on our website with its updated effective date.